Keys

FAQs

Is this for single-phase or three-phase? It will depend on your electric supply and the minimum specification your electric supplier states.

What is an IP rating? IP54 (5 - Protected against dust limited ingress, no harmful deposits. 4 - Protected against water splashed from all directions, limited ingress permitted. (Water-resistant not waterproof).

What does GRP mean? Glass Reinforced Plastic.

Do you sell metal? No, only GRP.

What colours do you sell? Light Grey (RAL 7035) or Green (RAL 6005).

Why is there a difference in price between the Light Grey and Green? Green is more expensive to cover cost of painting and labour.

What sizes do you do? We have large range of size ranging from W260 x H400 x D245 to W1060 x H1064 x D320. Please find complete size list in ‘Products’ section.

Do you do bespoke / custom products? No, we only sell set sized products.

Do the products come assemble? Yes, all items will come assemble and package.

Does it come with mounting plate? Yes, plywood mounting plate comes inside.

How do I mount my GRP box? Refer to your electrical supplier / electrical for guidance. But for basic idea – mount to concreate pad / plinth or to concreate wall.

Does it come will cut-outs / drill holes? No, you must make any cut-outs / drill holes yourself.

Can it be mounted to wall and do a need mounting kit? Yes, it can be mounted to wall, please drill in back plate of GRP enclosure; not the plywood plate inside. You can secure the enclosure straight to flat surface of wall without need of mounting kit.

Do you sell electrical hockey stick? No.

Where are you located? Unit 2B, Strode Business Centre, Huxley Cl, Plympton, Plymouth PL7 4JN.

How do I open the enclosure? You unlock with key first, pull from the bottom of the handle towards yourself, then turn to the right.

Can I buy replacement keys / handles? Yes, in our ‘Accessories’ section ‘Buy Online’.

Do you do trade discount? Yes, but only to electrical wholesalers or multi-item order.

Do you do trade accounts? No, only trade discount direct purchase through proforma invoice or telephone payment.

What payment method do you accept? BACS / PayPal through website order or Card Payment through telephone payment (01752 426356 – 9:00am to 4:30pm). We do not accept American Express.

Can I get Quote or Proforma invoice? Yes, please send request or purchase order with billing and shipping information to info@meterboxesuk.co.uk.

Do you send VAT invoices? Yes, we send VAT invoices to all orders after dispatch. They are sent to stated billing email address from a order along with tracking information.

I have not received my VAT invoice after receiving the item? Please email info@meterboxesuk.co.uk with order information to request a VAT invoice.

Where do the products come from? They are all assembled in Plymouth, U.K.

How do I return an unwanted item? Returns can be accepted within 14 days of purchase. We please ask you to inform us of this with an email of ‘intent of return’ (details of the order, reason for the return and any additional information).

My order arrived damaged? For any damages or defects within 14 days of the arrival of the order, please email info@meterboxesuk.co.uk.